Our usual answer time is within hours to 24h. 
Most issues concerning our items can be resolved within 24h to 48h, or a few days if there is any bugs that need some more love.

For support requests on codecanyon items:
Please contact us first using the form on our profile page here: http://codecanyon.net/user/yougapi

Estimates on a new dev or customisation:
Email: [email protected]

For any other requests:
Email: [email protected]